| Job location: |
Nashville, TN United States |
| Requisition code: |
109018 |
| Date posted: |
07/06/10 |
| Job type: |
Full-Time |
|
| Job Category: | Management
|
| Region: | Nashville
|
| Job Description: |
Job Responsibilities:
Manage the front desk operation including guest registration, room assignment and check-out procedures. Monitor the daily performance of the front office staff. Supervision duties include hiring, training, scheduling, assigning daily tasks, evaluating performance and terminating. Ensure that group arrival, registration and check-out specifications and needs are executed. Manage cash banks and monitor cash handling procedures. Monitor billing, cashiering and bill adjustment procedures. Represent property management in guest issue resolution and decisions related to front office.Partner with operational departments to ensure execution of special requests. Perform scheduled system checks and daily reporting functions. Maintain current knowledge of local area, attractions and events. Perform other duties as assigned.
Manage the front desk operation including guest registration, room assignment and check-out procedures. Monitor the daily performance of the front office staff. Supervision duties include hiring, training, scheduling, assigning daily tasks, evaluating performance and terminating. Ensure that group arrival, registration and check-out specifications and needs are executed. Manage cash banks and monitor cash handling procedures. Monitor billing, cashiering and bill adjustment procedures. Represent property management in guest issue resolution and decisions related to front office.Partner with operational departments to ensure execution of special requests. Perform scheduled system checks and daily reporting functions. Maintain current knowledge of local area, attractions and events. Perform other duties as assigned. |
|
| Education, training, experience: |
Education: Bachelor's degree in Hospitality, Business or equivalent experience preferred. Experience: Minimum two years guest services experience with a minimum of one-year related supervisory experience required. Experience in a 500+ room hotel with a Diamond Rating of 4 or 5 preferred. Excellent communication and organization skills required. Gaylord Entertainment (NYSE:GET) is a leading hospitality and entertainment company based in Nashville, Tenn. which owns and operates industry-leading brands - Gaylord Hotels (www.gaylordhotels.com), a growing number of upscale, meetings-focused resorts, and the Grand Ole Opry (www.opry.com), the weekly showcase of country music's finest performers for over 80 consecutive years. The Company's entertainment brands and properties include the Ryman Auditorium, General Jackson Showboat, Gaylord Springs Golf Links, Wildhorse Saloon, Radisson Hotel Opryland and WSM-AM. For more information about the Company, visit www.gaylordentertainment.com. Gaylord Entertainments promotes a Drug-Free Workplace and is an Equal Opportunity Employer (EOE). |
|
|
|
|
|
|
