| Job location: |
Knoxville, TN 37922 United States |
| Date posted: |
11/11/09 |
| Job type: |
Temporary |
| Compensation: |
Pay is $12.27 per hour. |
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| Job Category: | Admin - Clerical
Customer Service
Information Technology
Legal-Attorney-Paralegal
Other
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| Region: | Knoxville
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| Job Description: |
Process inbound calls to the point of resolution, including customer inquiries and requests for assistance pertaining to company information
Update data base and create trouble tickets in order to identify common issues and trends
Escalate calls to Tier II or Tier III associates based on reason for call
Must continually meet or exceed a minimum performance standard set forth by management
Must be able to assist customers utilizing business tools such as multi line phone system, email and fax
Ability to manage, prioritize and organize a variety of functions relating to the Customer Service Department
Reviews and updates customer records in database.
Resolves problems and refers unresolved ones to the responsible party.
Perform miscellaneous job-related duties as assigned |
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| Education, training, experience: |
Candidate must have a minimum of two years of successful call center experience experience, have some computer experience, and be detail-oriented
Candidate must possess strong interpersonal, customer service and language skills
Have high school diploma or GED degree with some college preferred
Have the ability to read, interpret and retain company-related information
Promote company image through professional service actions maintaining a helpful attitude and pleasant demeanor
Be dependable, be flexible and have a strong work ethic
Have proven abilities to perform well under stress and to effectively multi-task without sacrificing quality output
Have a strong willingness and ability to learn
Must demonstrate positive energy
Requires computer database experience and a working knowledge of MS Office
Be willing to prove key abilities through related skills testing
Have a strong command of the written and spoken English language
Be a US citizen per contract guidelines
Must be able to successfully pass a background check and drug screening
Travel:
Intermittent travel may be required as necessary
We are an Equal Opportunity Employer
View more local and nationwide job openings by visiting www.staffme.net |
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