Housekeeping Dispatcher- Wyndham Nashville (this posting is closed/inactive)

Wyndham Vacation Resorts, Inc. View All Jobs For This Employer

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Job location:	Nashville, TN United States
Requisition code:	0903273
Date posted:	09/01/09
Job type:	Full-Time

Job Category:	Hospitality - Hotel
Region:	Nashville
Job Description:
Job Summary: Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages. Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them. Maintain, publish and distribute critical telephone number lists to staff as required. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. Perform duties of a general clerical nature as needed.

Education, training, experience:
High School diploma or equivalent. At least 6 months Customer Service experience. At least 6 months switchboard/PBX experience. Manual dexterity and mobility required. Basic understanding of telephone switchboard and PBX equipment and systems. Must maintain a professional appearance and a cordial attitude towards all guests and staff members. Able to handle the stress of high customer demand in a hospitality environment. Must be people oriented and able to work independently or with others as needed. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.

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